At PathForward, we are committed to protecting the privacy and confidentiality of our clients' personal information as they engage with our career consultation services in Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you participate in our professional development programs, strategic career planning sessions, leadership coaching, or any related offerings. We adhere to relevant data protection laws and strive to maintain the highest standards of data security to build trust in our services. By using our services, you consent to the practices described in this policy.
We collect personal information that you voluntarily provide during registration, consultations, or program enrollments. This may include your name, contact details, professional history, educational background, career goals, and any assessments or feedback shared during sessions. Additionally, we may gather non-personal data such as device information, IP addresses, and usage patterns to improve our services. This data helps us tailor consultations to your needs, ensuring that our advice on career advancement, skill development, and industry navigation is personalized and effective. We do not collect sensitive information unless it is directly relevant to your career consultation and provided with your explicit consent.
Your information is used primarily to deliver and enhance our career services. For instance, we analyze your professional profile to recommend suitable programs, track progress in skill-building initiatives, and provide ongoing support for career transitions. Internally, aggregated and anonymized data may be used for research and service improvement, such as identifying trends in Malaysian job markets or refining our mentoring methodologies. We may share limited information with trusted third-party service providers who assist in operations, such as scheduling tools or analytics platforms, but only under strict confidentiality agreements. These providers are prohibited from using your data for any other purpose.
Security measures are in place to protect your data from unauthorized access, alteration, or disclosure. We employ encryption, access controls, and regular security audits to safeguard information stored on our systems. However, while we take reasonable steps to protect your data, no transmission or storage method is completely secure, and we cannot guarantee absolute security. In the event of a data breach, we will notify affected individuals promptly and take appropriate remedial actions in compliance with legal requirements. You play a role in security by keeping your account credentials confidential and reporting any suspected unauthorized activity.
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, typically for the duration of your engagement with our services plus a reasonable period for record-keeping or legal compliance. Upon request, you have the right to access, correct, or delete your data, subject to certain limitations. For example, you can update your career profile to reflect new achievements or request removal of outdated information. We respect your choices regarding data usage and will honor opt-out requests for marketing communications, though note that essential service-related notifications may still be sent.
Our services are intended for adults pursuing professional growth, and we do not knowingly collect data from minors. If we discover such data has been collected inadvertently, it will be deleted immediately. This policy applies to all interactions with PathForward, whether in-person, virtual, or through our platforms. We may update this policy to reflect changes in our practices or legal requirements, and we encourage you to review it periodically. Continued use of our services after updates signifies acceptance of the changes.
PathForward values transparency and is dedicated to handling your data responsibly, enabling you to focus on your career development without privacy concerns. If you have questions about this policy or our data practices, please contact us through appropriate channels. By prioritizing privacy, we aim to foster long-term relationships built on trust, supporting your professional journey in Malaysia's dynamic employment landscape.